Three New Year's resolutions for digital business - what does OWIS bring to the table?
It took us a while to get back to working temperature after the New Year holidays and the inevitable bouts of colds and flu, but we have not forgotten that the new year is always an opportunity for change, both in our private and business lives. Given the increasing importance of digital transformation, setting clear goals for business improvement has never been more important. OWIS, as an integrated business process management solution, brings a perspective that helps organizations turn these goals into reality.
Through nearly two decades of work and collaboration with more than 100 organizations, we have identified three key elements that make a difference in business success – efficiency, transformation and expertise. If you are thinking about improving your business in the coming year, these elements can become your New Year's resolutions, laying the foundation for clearer, faster and more sustainable processes.
"We want to make our processes more efficient and clearly know who is responsible for each step."
Our approach to developing the OWIS system was based on the challenges that organizations experience every day: delays, operational errors and inefficiencies in data processing. Our goal was to create a system that not only automates routine tasks but also sets the standard for transparent business process management. By automating repetitive activities, such as data entry and verification, human errors are reduced. With the centralization of information, users get an accurate, real-time picture of all key activities, which enables faster decision-making.
We have worked hard to ensure accountability within the system. OWIS provides a detailed overview of every step in the process – from the moment a task enters the system to its finalization. With the accountability tracking functionality, users can know precisely who is responsible for certain actions, what the status of the task is, and what the next steps are. This level of accountability not only increases efficiency but also builds trust within teams, reducing misunderstandings and improving collaboration.
Case study:
A public institution responsible for processing citizen requests was struggling with backlogged administrative processes. The lack of digital tools meant that requests were often misclassified or lost in transit between departments. After implementing the OWIS system, all requests were automatically recorded and categorized, with each responsibility clearly defined. This reduced processing time by 40%, and feedback to citizens became more accurate and faster.
"We will reshape our business processes to be more future-proof."
When we created OWIS, our goal was to ensure that it was not just another software tool on the market, but a solution that allows organizations to completely rethink and reorganize the way they work. OWIS is not designed just to digitize existing processes, but also to optimize them. We believe that task automation should go hand in hand with strategic changes in business – to make every process not only faster but also more logical, transparent and sustainable in the long term.
OWIS introduces the concept of business process management in a way that allows organizations to clearly define workflows, set key decision points, and use data for continuous improvement. Every activity within the system is visible, measurable, and subject to analysis, allowing users to recognize bottlenecks, identify opportunities for improvement, and make informed decisions. This makes OWIS not only a solution to current problems, but also a platform for long-term business growth.
Case study:
A domestic corporation initially implemented the OWIS system to digitize and support its existing inbound invoice processing process, which was time-consuming, error-prone, and made it difficult to track invoice status. Through working with the system, they gained valuable insights into the challenges and opportunities for process optimization. Based on this experience, they reengineered, completely redesigning the process to maximize the capabilities that OWIS offers. They automated all key steps – from data entry to automatic forwarding of invoices to the appropriate departments – and enabled precise tracking of each step and faster response to errors. The result is a double transformation: initial improvement through digitization, and then strategic process improvement, which led to 50% less time spent on administration and freed up resources for strategic initiatives.
"We will rely on the support of experts who can adapt solutions to our specific needs."
OWIS was developed with the understanding that no system, no matter how sophisticated, can fully solve business challenges without the human factor. Our goal was to provide organizations with not only technology but also access to a team of experts who understand business processes in depth and can adapt them to specific needs. From the beginning, we knew that the solution could not be universal, but that it required flexibility and the ability to adapt.
With over 100 years of collective experience, our experts analyze and customize OWIS systems for various sectors, including public administration, manufacturing companies, and financial institutions. With our knowledge, we help clients not only implement the system, but also redefine their processes in a way that enables long-term efficiency and growth. In collaboration with clients, we analyze specific challenges, develop tailor-made solutions, and provide ongoing support to ensure the system is optimally utilized.
Case study:
A large corporation implemented OWIS to digitize their general mail and inbound invoice management, but they quickly encountered specific challenges related to connecting different departments and managing specific requirements. Our team of experts customized OWIS for every segment of their business – from automating notifications between teams to designing special modules for specific needs. Today, their system not only functions flawlessly, but also provides scalability for future business changes.
Conclusion
Three key aspects of OWIS – efficiency, transformation and expertise – are designed to help organizations achieve the goals of modern digital business. The new year is the ideal opportunity to take a step towards better organization and greater business agility. OWIS is not just a solution, but your partner in the process.