JP BH Telecom

As the largest telecommunications company in the country, with over 3,000 employees spread across the country, BH Telecom faced complicated process communication and document management challenges. Before the implementation of the OWIS system, we spent a significant amount of time on the administration of the flow of documents through the organization, which slowed down our operations.

The start of our digital transformation with OWIS involved the implementation of seven key processes, including general mail, incoming invoices, and business travel and vacation process tracking with all information about the same. Today, thanks to OWIS, we have over 30 processes integrated into the system. OWIS enabled us to integrate documents, information, flows and other systems, effectively orchestrating the entire work process within the company.

One of the biggest advantages was the elimination of paper flow in our internal communication. Now, communication between different organizational units is fully digitized, which significantly reduced the time required for administrative tasks and increased overall efficiency. In addition to the above, full integration with all BH Telecom systems was carried out to ensure that the information contained in the OWIS system is transferred automatically to other systems.

The OWIS system has enabled us to become more agile and productive, focusing on core business activities instead of administration. We recommend OWIS to all large companies that want to improve their processes and achieve greater operational efficiency.

Violeta

The implementation of OWIS in Violeta helped us to transform the tedious manual processing of accounts payable into a digitized process with strong control and proper monitoring. Simplification of the process and its implementation in OWIS enabled the key actors of the process to access all relevant information, documents and deadlines. The system has proven to be efficient, easy to use and - above all - simple to set up, and sufficiently flexible to support our ever-changing business environment.

Bosnalijek

Bosnalijek is the largest pharmaceutical company in Bosnia and Herzegovina, with a long tradition in the production and distribution of medicines. As an organization operating in accordance with strict regulatory requirements, including GMP (Good Manufacturing Practices), we faced challenges in invoice management, especially due to the complexity of procurement processes and the need for precise cost allocation. By implementing the OWIS system, we significantly improved invoice management for the headquarters. OWIS is fully integrated with SAP, which allows each procedure to go through clearly defined process branches that depend on the classification and type of procurement. In this way, high accuracy and compliance with internal rules and regulatory requirements are ensured. Given the complexity of the process, we automated the calculation of certain data, established code book synchronization and optimized the cost allocation with precisely defined limits. These functionalities significantly reduced the time for processing invoices, thereby increasing operational efficiency and ensuring greater transparency in the approval and recording of costs. Thanks to the OWIS system, Bosnalijek now has a reliable and efficient invoice management system that optimizes internal processes, reduces administrative burden and enables faster and more secure document processing. OWIS has proven to be an indispensable tool for organizations with high regulatory requirements that want to achieve maximum efficiency in business document management.

Jaffa Crvenka

Jaffa Crvenka, as one of the largest manufacturers of confectionery products in Serbia, had clear and simple processes for handling incoming invoices and written contracts. However, in practice, the implementation of these processes encountered problems with monitoring and execution, because the monitoring was done mostly manually and with the support of different information architectures. OWIS helped us simplify the flow of documents through the implementation of already designed processes into one information system, together with rules for processing incoming invoices and digitizing paper documents. The result is a system-driven organization where all information is available to key stakeholders and all scanned documents are available to decision makers.

AS Holding

AS Holding is one of the largest business groups in Bosnia and Herzegovina, with a wide range of activities that include the food industry, distribution and trade. Given the large number of members of the Holding, efficient management of documentation and invoice approval processes was crucial for business compliance and optimization of administrative procedures. By introducing the OWIS system, a standardized invoice approval process was established with a clearly defined cost schedule and integration with ERP. In this way, greater control over financial processes was ensured, invoice processing was accelerated and the possibility of errors was reduced. In addition to invoice management, OWIS was also implemented for contract approval, including sensitive HR documents such as employment and engagement contracts. The system ensures that such documentation is available only to authorized persons, thus guaranteeing a high level of security and data protection. Also, by implementing general mail, we improved the efficiency of internal and external communication between members of the Holding. OWIS has become a key tool for digitalization and optimization of processes in AS Holding, enabling transparency, faster document processing and more efficient management of key business operations.

Sarajevo International Airport

Our organization has extensive experience in using various document management systems. However, the OWIS system offered us a complete solution that we did not find in the previous systems we used. While previous solutions focused exclusively on document management, OWIS went a step further, enabling real integration into our business processes. The OWIS philosophy, which directs items through processes, enabled us to easily implement a system where information is clearly structured, along with all steps in the process and responsible persons. With the implementation of OWIS, document management has become a key factor in improving our business, increasing efficiency and reducing administrative burden. Now our processes are better organized, information is easily accessible and clearly structured, and employees have a clear picture of their tasks and responsibilities. Thanks to OWIS, we were able to transform our operations and achieve significant operational improvements. We recommend OWIS to all organizations looking for an efficient solution for managing documents and business processes. For us, OWIS has become a necessary tool for efficient and reliable business.

Heidelberg Cement Group

By implementing OWIS, we were able to establish control over administrative processes, simply by creating different types of workflows for our mail register and accounts, as well as for donations, write-offs of fixed assets and requests for approval of services rendered.

JP Autoceste FBiH

As a company that deals with the construction and maintenance of highways in the Federation of Bosnia and Herzegovina, we face complex challenges in document management. Our organization encompasses various segments, from standard public company operations, to construction projects, which are extremely extensive due to the capital-intensive nature of the work and the need for balancing between various stakeholders, including state institutions, creditors, contractors and employees.

The implementation of the OWIS system enabled us to effectively cover all processes that require documentation. OWIS has structured our processes, allowing employees to focus on their tasks instead of administration. Digitization and automation of the document management process significantly reduced the administrative burden and accelerated the flow of information.

In addition to standard administrative procedures, the OWIS system is also implemented in the part of project documentation monitoring of our company, documentation of construction projects, and communication between investors, supervision and contractors in the part of project documentation.

Now we can coordinate work between different stakeholders more efficiently, ensure transparency and reliability of information and make decisions faster. OWIS has become a key tool in our day-to-day business, allowing us to focus on the main goals of building and maintaining road infrastructure.

We recommend OWIS to all companies facing challenges in document management, especially in sectors where efficiency and accuracy are key to success.

Microcredit Organization EKI

EKI Microcredit Organization is one of the leading microcredit providers in Bosnia and Herzegovina, with a special focus on supporting small businesses and entrepreneurs. Given the complex structure of the organization, which includes two legal entities (MKD and MKF), document and business process management was challenging due to the need to ensure the accuracy of the document flow. By implementing the OWIS system, we successfully centralized general mail management, enabling efficient document tracking for both legal entities with clearly defined access rights. In addition, a detailed process for harmonizing, approving and recording signed contracts was developed, ensuring complete transparency in business. One of the key segments was the optimization of the invoice approval process, where we integrated business rules that ensure accuracy and compliance with internal procedures. In addition, we created specialized registers of certain documents, through customized processes that enable fast searching and recording of data. OWIS enabled us to digitize key business processes, optimize document management and improve internal efficiency. The system has become an integral part of our business, ensuring data security, faster document processing, and greater organizational productivity.

Klika

The Klika company is committed to proactively improving its own processes in order to provide better services to its clients. In the process of achieving true quality, in 2021 we started the process of globally recognized certification of our information security management systems and quality management systems. By certification according to the ISO 9001 and 27001 standards, we have proven that our systems are excellently implemented, and in this way our clients, partners and employees worldwide can have complete confidence in the quality and information security of our systems. OWIS enabled us to generate all new documented information within the system, respecting the requirements of the mentioned ISO standards, which in the past had to be done manually and took a lot of time. In addition, OWIS enabled the implementation of clearly defined procedures for processing invoices, in addition to the existing accounting system. Not only did we simplify invoice processing using automated document generation based on our own forms - we were able to generate all the information within the system that previously also had to be done manually. OWIS now helps us focus on important aspects of our work, leaving the monotony of manual processing behind.

Ivana Pavlović, Head of Accounting Department

Before OWIS, we had an idea of ​​what our processes for processing incoming invoices and contracts should look like. With OWIS, we finally managed to put that idea into practice, ensuring that these processes are followed in accordance with the company's policy. Implementing a flexible system like OWIS has helped us shape our processes to our needs and given us the opportunity to ensure they are being followed as prescribed.

Kenny van Halderen, Chief Operations Officer

OWIS helped us digitize our operating procedures and inspired us to create many more. This is because OWIS really works and is easy to use, which is a must for those who - like me - are not the most skilled with software, but it is also suitable for experts - I'm sure of that.

Troels Roar Meier, CEO

At the beginning, we automated the delivery process with OWIS, integrating it with our ERP system e-conomic and automating the shipping and tracking processes with a real-time interface to DHL and UPS. This saves about 10 minutes of work for each processed order.

ZBM Patents & Trademarks

Using OWIS, we were able to implement our entire case flow and track them accordingly. OWIS enables us to effectively collaborate and cross-check the work done within the organization.