Order Management
When a customer wants your product, orders it, and waits impatiently to receive it, it marks the start of the race for you to make the long and winding path of order processing short and direct. It is up to you to coordinate the entire process, including collaborators (internal and external), suppliers, IT systems and deadlines, to ensure the complete satisfaction of the eager customer.
OWIS is your trusted guide through this process, helping you consolidate and control the entire order management flow, from start to finish. Whether it's employees, suppliers or other components of your IT ecosystem, OWIS gives you full control and transparency.
The top three benefits of using an OWIS order management system
Control
All order information is stored in one place, allowing easy access and management. Each stage of order processing is simplified and adapted to the rules you define.
Tracking
OWIS tracks suppliers and shipments in real time, giving you a complete overview of your order history. This functionality allows you to always be informed about the status of your orders.
Orchestration
Order management includes coordination with external parties (shippers, buyers) and IT systems (web store, ERP, shipping). OWIS orchestrates all these elements, allowing you to monitor the entire process on one screen.
Order management process is what makes or breaks any eCommerce company. Aspects of this process touch on every other aspect of business. Customer makes an order on the website, it goes through an ERP system, everything needs to be coordinated with suppliers, processed, shipped… Actually, there is not a single instance in a lean eCommerce company that does not play a role in order management process.